Working in general practice can be fast-paced, high-pressure—and sometimes, tense. This free 2-hour virtual session is designed specifically for staff in general practice, offering practical tools and strategies to help you manage conflict with confidence and professionalism.
What you'll gain:
- Recognise Early Warning Signs
- De-escalation Techniques
- Reflect on Your Approach
- Build Personal Strategies
Who Should Attend:
Open to all clinical and non-clinical staff working in general practice
Delivered by:
Arana - Training and development organisation with over 25 years' experience and proven understanding of NHS workplace dynamics
Whether it's managing a challenging patient interaction or addressing tension within your team - this session will equip you with the confidence and tools to handle conflict calmly and constructively.
This event is funded, through the Training Hub, by public money. Non-attendance therefore comes at a cost to patients, the NHS, and the public. Spaces at our events might be limited and your absence may prevent others from benefiting from the opportunity. If you are no longer able to attend, please notify us by replying to this email as soon as possible. For cancellations less than 72 hours prior to the course start date and all ‘no-shows’, we reserve the right to charge a £50.00 administration fee.