Administration & Clerical

Welcome to the hub: a one-stop shop for new and experienced Administration and Clerical employees.

Explore learning opportunities and resources to support your professional development and guide your career within general practice.

If you are looking for something that’s not here, please let us know

Professional Development and Training

Reception and Clerical Funding

We are very excited to share our Reception and Clerical training programme.

Chaperone Training
Clinical Coding
Introduction to Medical Terminology
Summarising
Transgender Awareness

Scroll down to the Training Calendar for more information!

Your Health and Wellbeing

We understand how busy and challenging working in healthcare can be. That’s why recharging your batteries is so important.

The Training Hub offers a wide variety of resources and programmes to support your wellbeing.

Work Well Programme (Shapes Toolkit)
Employee Assistance Programme (Vivup)
Wellbeing Sessions with MIND
Health and Wellbeing Champions
And more!

For more information and to view all our resources, please visit our webpage.

Administration & Clerical Courses

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February 2026

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An Introduction to Medical Terminology – 3rd and 5th February 2026An Introduction to Medical Terminology – 3rd and 5th February 20261
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REACH Staff Network – LGBTQ+ Online EventREACH Staff Network – LGBTQ+ Online Event1
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EMIS/OPTUM Training – Resource Tools & Advanced SearchesEMIS/OPTUM Training – Resource Tools & Advanced Searches1
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South Warwickshire PLT February 2026 – In-HouseSouth Warwickshire PLT February 2026 – In-House1
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Conflict Management in General Practice for Non-Clinical Staff – 26th February 2026Conflict Management in General Practice for Non-Clinical Staff – 26th February 20261
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Administration & Clerical Resources

Knowledge and Library Services

Decision Support Tools

NHS England has published eight decision support tools to support Shared Decision Making conversations between clinician and patient by explaining treatment, care and support options to help patient consider what matters most to them.

Primary Care New Roles Resource

HEE have developed the 'New Roles in Primary Care' National Toolkit

All Our Health communications toolkit

All Our Health helps professionals make an even greater impact in preventing illness, protecting health and promoting wellbeing.

Long COVID elearning session

This elearning session has been developed to provide you with a basic introduction to long COVID and post–COVID-19 syndrome.

ARRS roles available to Primary Care Networks

An overview of the different 'additional roles’ available and what they can do.

Professional Role Videos

Want to have a better understanding of how some of the new professional roles fit in at your general practice and Primary Care Network (PCN) to deliver more personalised health and care? Then you’re in the right place. Watch these short videos to learn more.

Coventry and Warwickshire Health and Care Partnership: Warwickshire North PCN map

Primary Care Network map for Warwickshire North ‘place’.

Coventry and Warwickshire Health and Care Partnership: South Warwickshire PCN map

Primary Care Network map for South Warwickshire ‘place’.

Coventry and Warwickshire Health and Care Partnership: Rugby PCN map

Primary Care Network map for Rugby ‘place’.

Coventry and Warwickshire Health and Care Partnership: Coventry PCN map

Primary Care Network map for Coventry ‘place’.

What is a Primary Care Network?

A short animation explaining the concept of PCNs and how they enable healthcare services to work together to provide better access for patients.

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