Complaints
The Coventry and Warwickshire Training Hub (CWTH) views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.
Our policy is to:
- Provide a fair and just complaints procedure that is clear and easy to use for those wishing to make a complaint to CWTH
- Publicise the existence of our complaints procedure, allowing it to be easily accessible so that people know how to contact us to make a complaint
- To make sure all staff at CWTH knows what to do if a complaint is received and the process for responding to that complaint
- To make sure all complaints are investigated in a fair and timely manner
- To make sure that complaints are, wherever possible, resolved
- To gather information that helps us to improve our services
How to make a complaint
Written complaints may be sent to CWTH at Coventry and Warwickshire Training Hub, Oakmoore Court, Kingswood Road, Hampton Lovett, Droitwich WR9 0QH. Alternatively, this can also be done by e-mail at cw.traininghub@nhs.net. Verbal complaints may be made in person to any member of CWTH staff or at any of our events where appropriate.
Our Complaints Policy
To read our complaints policy, please click here.