Cancellation Policy – Coventry and Warwickshire Training Hub

This cancellation policy explains the terms and conditions you agree to when signing up for training via the Coventry and Warwickshire Training Hub. This relates to the cwth.isarriving.com website and any courses offered through the Coventry and Warwickshire Training Hub or external companies that we have engaged to deliver training sessions.

Some events are hosted through the Training Hub, using public money. Non-attendance therefore comes at a cost to patients, the NHS, and the public. Spaces at our events might be limited and your absence may prevent others from benefiting from the opportunity. If you are no longer able to attend, please notify us by replying to this email as soon as possible. For cancellations less than 72 hours prior to the course start date and all ‘no-shows’, we reserve the right to charge a £50.00 administration fee.

Considerable disruption is caused when course participants are unable to attend, and it can lead to cancellation of courses at short notice. When events run with fewer delegates, the quality and breadth of learning for other attendees are also affected. Therefore, we rely on your commitment to attend to ensure the success and outcome of our events.

Please be aware that unexpected circumstances may force us to cancel or postpone an event, but we will make every effort to provide advance notice in such cases.

Coventry and Warwickshire Training Hub – Terms and Conditions

• Each course page holds details of attendee eligibility, what is included/excluded and costings
• The Coventry and Warwickshire Training Hub can only accept payments made in GBP (Great British Pounds)
• VAT will be applied to all relevant financial transactions with the exception of cancellation charges
• If you chose to pay by invoice, this will need to be paid at least 5 working days prior to the start of the course
• Places cancelled within seven working days of booking will be fully refunded
• In the event of any cancellation, delegate replacements are welcomed free of charge by informing cw.traininghub@nhs.net
• For cancellations less than 72 hours prior to the start of the course, we reserve the right to charge a £50 administration fee
• Please notify the Coventry and Warwickshire Training Hub team if you are no longer able to attend the course
• Cancellations will only be accepted in writing to cw.traininghub@nhs.net
• If the Coventry and Warwickshire Training Hub cancel or postpone an event, paying attendees will be eligible for a full refund
• The Coventry and Warwickshire Training Hub will not be held responsible for last-minute speaker withdrawals/cancellations
• The Coventry and Warwickshire Training Hub may restrict places per organisation to ensure fair representation for all attendees
• If a course is fully booked the Coventry and Warwickshire Training Hub will keep/manage a waiting list for the course. Please do not make any travel or other arrangements unless you receive an email confirming you have a place and are no longer on the waiting list
• The Coventry and Warwickshire  Training Hub reserves the right to close course registrations at any time
• Your contact details may be distributed to the organisers of the course. If you do not consent to this, let us know when you book
• Places for all courses are booked on an individual basis. Please do not share any joining links if colleagues have not booked onto the course via the Coventry and Warwickshire Training Hub
• Your email addresses will be used by the Coventry and Warwickshire Training Hub for communication of future training courses and will not be shared outside the organisation in line with GDPR guidelines
• The Coventry and Warwickshire Training Hub may photograph or film any event and publish the results afterwards. To opt-out, please make this known to your training facilitator at any event.
• By making a booking to attend a course you agree to be bound by these terms and conditions